21st Century Business: Customer Service (BOK)

Career Solutions Training Group

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"The 21st Century Business, 2/e, International Edition" is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the "21st Century Business, 2/e, International Edition" is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. "The Customer Service Learner Guide, 2/e, International Edition" includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2010 Forfatter Career Solutions Training Group
Forlag
Cengage Learning
ISBN 9780538494229
Antall sider 192 Dimensjoner 21,2cm x 27,4cm x 0,8cm
Vekt 363 gram Leverandør Bertram Trading Ltd
Emner og form Economics