Business Focused IT and Service Excellence (BOK)

David Miller

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Achieving service excellence remains the goal of every IT department and organisation around the world, and it is increasingly vital to the on-going success of business at every level. Yet despite this growing inter-dependence, there exist major differences between what IT understands about business requirements, and what businesses expects from IT. Author David Miller argues that this "perception gap" remains the largest single obstacle to achieving true service excellence, and that if this gap is ever to be bridged, it is crucial that IT professionals become more aware of the needs and challenges being faced by the businesses they seek to serve. Business-Focused IT and Service Excellence provides that bridge. Designed to give IT professionals a thorough understanding of their business colleagues and customers, it sets ambitious new goals for IT service delivery and demonstrates how to achieve them.


Språk Engelsk Engelsk Utgitt 2008
Forfatter David Miller Forlag
British Computer Society
ISBN 9781902505886 Antall sider 196
Dimensjoner 17cm x 24,4cm x 1cm Vekt 322 gram
Leverandør Bertram Trading Ltd Emner og form Management & management techniques, Business mathematics & systems