Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error (BOK)
Sendes vanligvis innen 5-15 dager
Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
|Antall sider||200||Dimensjoner||16,5cm x 24,1cm x 2cm|
|Vekt||481 gram||Leverandør||Bertram Trading Ltd|
|Emner og form||Business strategy, Management & management techniques, Aerospace & air transport industries|