Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error (BOK)

Jan Hagen

389,00 38900
Sendes vanligvis innen 5-15 dager
Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.


Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2013 Forfatter Jan Hagen
ISBN 9781137276179
Antall sider 200 Dimensjoner 16,5cm x 24,1cm x 2cm
Vekt 481 gram Leverandør Bertram Trading Ltd
Emner og form Business strategy, Management & management techniques, Aerospace & air transport industries