Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error (BOK)

Jan Hagen

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Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.

Produktfakta

Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2013 Forfatter Jan Hagen
Forlag
PALGRAVE MACMILLAN
ISBN 9781137276179
Antall sider 200 Dimensjoner 16,5cm x 24,1cm x 2cm
Vekt 481 gram Leverandør Bertram Trading Ltd
Emner og form Business strategy, Management & management techniques, Aerospace & air transport industries