Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results (BOK)

Renee Evenson

239,00 23900
Sendes vanligvis innen 7-15 dager
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as "Customer Service Training 101", this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, "Customer Service Management Training 101" covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; Monitoring performance; Conducting meetings; Managing challenges; Listening; and, Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2011 Forfatter Renee Evenson
ISBN 9780814417157
Antall sider 224 Dimensjoner 18,8cm x 23,6cm x 1,4cm
Vekt 464 gram Leverandør Bertram Trading Ltd
Emner og form Customer services