Dangerous Customer Service: Dangerously Great Customer Service...How to Achieve it and Maintain it (BOK)

Impact Innovation

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Dangerous Customer Service provides real help for real people in the real world. This book guides managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that service into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential customer services including loyalty, training your customer and services across cultures.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2011 Forfatter Impact Innovation
Forlag
A & C Black
ISBN 9781408125021
Antall sider 192 Dimensjoner 12,9cm x 19,8cm x 1,1cm
Vekt 167 gram Leverandør Bertram Trading Ltd
Emner og form Customer services