Difficult Conversations - How to Discuss What Matters Most (BOK)

Bruce Patton, Douglas Stone, Sheila Heen

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Beskrivelse
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works.

Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
Produktfakta
Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2000 Forfatter Bruce Patton, Douglas Stone, Sheila Heen
Forlag
Penguin Books Ltd
ISBN 9780140277821
Antall sider 272 Dimensjoner 13cm x 19,6cm x 1,8cm
Vekt 194 gram Originaltittel Difficult Conversations - How to Discuss What Matters Most
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