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This top-selling book presents the essential skills of interpersonal, small group, and public communication, emphasizing the areas of human communication skills, cultural awareness, listening, critical thinking, ethics, power and empowerment, and computer-mediated communication. Essentials of Human Communication fills the need for a brief, interesting, but serious book that places a strong focus on skill development. In-text features and the text itself highlight the application of human communication skills to the real world and to the workplace.