Foundations of Service Level Management (BOK)

Rick Sturm

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Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management. Additional resources for this title can be found at:


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2000 Forfatter Rick Sturm
Pearson Sams
ISBN 9780672317439
Antall sider 288 Dimensjoner 15cm x 22,7cm x 1,6cm
Vekt 476 gram Leverandør Bertram Trading Ltd
Emner og form Management of specific areas, Computer networking & communications

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