Front Office: Procedures, Social Skills and Management (BOK)

P. Abbott, S. Lewry

449,00 44900
Sendes vanligvis innen 7-15 dager
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: * user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook * updated in the light of recent developments such as global distribution systems and the internet * greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment * additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: * Procedural aspects * Dealing with people * Increasing yield * Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 1999 Forfatter P. Abbott, S. Lewry
ISBN 9780750642309
Antall sider 211 Dimensjoner 18,9cm x 24,6cm x 1,1cm
Vekt 456 gram Leverandør Bertram Trading Ltd
Emner og form Hotel & holiday accommodation guides, Hospitality industry