Global Services Outsourcing (BOK)

Ronan McIvor

679,00 67900
Sendes vanligvis innen 5-15 dager
Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Produktfakta

Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2010 Forfatter Ronan McIvor
Forlag
CAMBRIDGE UNIVERSITY PRESS
ISBN 9780521765466
Antall sider 298 Dimensjoner 17,4cm x 24,7cm x 2,2cm
Vekt 760 gram Leverandør Bertram Trading Ltd
Emner og form International business, Outsourcing