Hotel Front Office Management (BOK)

James A Bardi

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Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Produktfakta

Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2010 Forfatter James A Bardi
Forlag
INGRAM INTERNATIONAL INC
ISBN 9780470637524
Antall sider 512 Dimensjoner 19,2cm x 24,4cm x 2,3cm
Vekt 958 gram Leverandør Bertram Trading Ltd