IM and SMS Reference Services for Libraries (BOK)

Amanda Bielskas

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This manual offers insightful information on the technological aspects of providing an SMS & IM service, as well as how to create a training programme for librarians and how to build an internship program to expand the service. The authors walk you through choosing the right software, including setting up a Google Voice account instead of buying a cell phone for your text messaging reference service. Part of the award-winning TECH SET series, this highly practical guide also covers how to assess the needs of your library, get staff buy-in to implement a new programme and change the culture at your library, as well as organize and implement a staff training programme.


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2012 Forfatter Amanda Bielskas
Facet Publishing
ISBN 9781856048446
Antall sider 118 Dimensjoner 15,8cm x 23,1cm x 0,7cm
Vekt 178 gram Leverandør Bertram Trading Ltd