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Staff development is a key management responsibility. Good people and good performance - and hence good development - are vital to success in a fast changing and competitive world. "Improve Your Coaching and Training Skills" contains practical guidelines to help you develop your staff. Ideal for busy managers who don't have human resources support, it will help you to boost staff effectiveness through coaching and training. Key content includes: why development matters, on-the-job coaching, mentoring, developing a formal training method, conducting a training session, and assessing on-going effectiveness. With tips on using exercises and role-plays in training, "Improve Your Coaching and Training Skills" is useful to those new to HR as well as hard-pressed managers. The commonsense advice it contains will help you to motivate your staff and maximize their effectiveness.