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This is an essential roadmap for effectively selecting and implementing proven process improvement projects in the IT industry. Many IT organizations are under pressure to demonstrate the business value achieved from their process improvement initiatives, and to take their organization to a more strategic level. However, a large percentage of process improvement projects fail because of the inability to adjust to changing goals and priorities, traditional metrics often falling short of identifying value, and the lack of knowledge needed to manage program growth to a mature level. This unique desk reference illustrates how to effectively manage process improvement projects and maximize verifiable benefits attained using "IT Maturity Models and Management Frameworks", and how to build a roadmap to organizational maturity.