ITIL For Dummies (BOK)

Peter Farenden

279,00 27900
Sendes vanligvis innen 5-15 dager
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2012 Forfatter Peter Farenden
Forlag
Wiley
ISBN 9781119950134
Antall sider 392 Dimensjoner 18,7cm x 23,5cm x 2,1cm
Vekt 710 gram Leverandør Bertram Trading Ltd