Key element guide ITIL continual service improvement (BOK)

Vernon Lloyd

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The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2012 Forfatter Vernon Lloyd
ISBN 9780113313648
Antall sider 101 Dimensjoner 12,9cm x 14cm x 0,5cm
Vekt 98 gram

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