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Communication skills are fundamental to effective social work practice. Accessible and easy-to-read, Mastering Communication in Social Work is designed to help you develop these essential skills. It explores the basics of how communication works, the factors that influence how effectively you attend to and convey information, and how you can improve your communication. Particular attention is given to the challenges posed by difficult clients and the cultural dimensions of communication. Gast and Bailey put forward a reflective model for practice designed help you break bad habits and develop a wider repertoire of communication behaviours. Practice vignettes and exercises for the reader are included throughout. This book is essential reading for social work students, practitioners, managers, practice teachers and assessors, and trainers, as well as those in allied professions. This series of short, accessible books focuses on the everyday key skills that social workers need in order to practise effectively and ensure the best possible outcomes for service users. Easy to read and practical, the books feature chapter summaries, practice examples based on real-life situations, and exercises for the reader to enhance their learning. The books in this series are essential reading for post-qualifying social work students and social work practitioners.