Managing Customer Relationships (BOK)

Don Peppers

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In today's competitive marketplace, managing customer relationships or customer relationship management (CRM) is critical to a company's profitability and long-term success. Fully revised and updated, Managing Customer Relationships, Second Edition contains principles that serve business managers as a useful underpinning for understanding how to build and manage customer relationships. Written by Don Peppers and Martha Rogers, two of the foremost thought leaders in CRM, the new edition contains updated examples, case studies, and references with contributing works from various industry leaders.


Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2011 Forfatter Don Peppers
ISBN 9780470423479
Antall sider 528 Dimensjoner 19cm x 26,1cm x 5cm
Vekt 1077 gram Leverandør Bertram Trading Ltd