Managing Volunteers in Tourism: Attractions, Destinations and Events (BOK)

Karen Smith, Kirsten Holmes

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Recent years have seen an explosion in research on tourism volunteering. Volunteers are an essential part of tourism, whether they are volunteering in their local museum, at a sporting mega-event, as an airport ambassador, or travelling the global as a volunteer tourist. Managing Volunteers in Tourism reviews the latest research to highlight the key management issues and relate them to the tourism volunteering context. It includes previously under-researched forms of tourism volunteering such as meet-and-greeters, surf life-savers, conservation, festival, and information centre volunteers and volunTourists. The book develops through three distinct sections, the first of which begins by introducing the concept of volunteering and considering the variety of volunteer forms and settings within tourism. The next part picks up the organizational approach and examines volunteer program design and planning, volunteer motivation, recruitment and selection, training and development, reward and retention, and diversity management. The final part consists of ten case studies from leading international researchers and practitioners identifying best practice and key management challenges. Real-life examples and case studies throughout this book provide an in-depth examination of the challenges facing those managing tourism volunteers, making this book indispensible for current and future managers in the tourism industry.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2009 Forfatter Karen Smith, Kirsten Holmes
Forlag
ROUTLEDGE
ISBN 9780750687676
Antall sider 328 Dimensjoner 18,9cm x 24,6cm x 2cm
Vekt 657 gram Leverandør Bertram Trading Ltd
Emner og form Personnel & human resources management, Charities, voluntary services & philanthropy, Tourism industry