Measuring Performance in Public and Nonprofit Organizations (BOK)

Theodore H. Poister

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In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results oriented management approaches as strategic management, results based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision making and improve agency and program performance.

Produktfakta

Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2003 Forfatter Theodore H. Poister
Forlag
Wiley
ISBN 9780787949990
Antall sider 320 Dimensjoner 18,4cm x 23,5cm x 3cm
Vekt 685 gram Leverandør Bertram Trading Ltd
Emner og form Personnel & human resources management, Civil service & public sector, Non-profitmaking organizations