NVQ/SVQ Level 2 Customer Service Candidate Handbook (BOK)

Sally Bradley

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* Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards. * Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills. * Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly. * Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career. * Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best. * Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2011 Forfatter Sally Bradley
Forlag
Pearson Publ Oxford Heinemann
ISBN 9780435046897
Antall sider 288 Dimensjoner 21,8cm x 27,4cm x 1,4cm
Vekt 772 gram Leverandør Bertram Trading Ltd
Emner og form Customer services