OCR Level 2 NVQ Certificate in Customer Service (QCF) Incorp (BOK)

Sarah Pilbeam

399,00 39900
Sendes vanligvis innen 5-15 dager
This textbook offers full support to students in completing their Level 2 NVQ in Customer Service quickly and easily. All NVQ jargon and the NVQ process is covered in full, with clear explanations so students know exactly what they need to do. For each unit there is a simple explanation of the kind of evidence they need to provide and ideas about how they might generate this evidence in their own jobs. All the knowledge and understanding that make up the course are also covered, so students won't get stuck in the time between assessor visits. Written to the latest QCF standards by experienced external verifiers and covering the core units, the book includes plenty of Case Studies describing real-world Customer Service examples, Development Activities and Knowledge Tests. These will help students to progress in their knowledge and understanding so they can attain the best possible grades in the shortest possible time.


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2012 Forfatter Sarah Pilbeam
Hodder Education
ISBN 9781444151503
Antall sider 232 Dimensjoner 19cm x 24,6cm x 1cm
Vekt 518 gram Leverandør Bertram Trading Ltd

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