Operational Support and Analysis: A Guide for ITIL(r) V3 Exam Candidates (BOK)

John Sansbury

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This user-friendly book aims to assist candidates pass the ITIL(r) OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An ITIL(r) Licensed Product.


Språk Engelsk Engelsk Utgitt 2010
Forfatter John Sansbury Forlag
British Computer Society
ISBN 9781906124595 Antall sider 166
Dimensjoner 17cm x 24,4cm x 0,9cm Vekt 276 gram
Leverandør Bertram Trading Ltd Emner og form Computer certification, Maintenance & repairs