Operational support and analysis (BOK)

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Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2013 Forfatter
Forlag
CBL Distribution
ISBN 9780113314294
Antall sider 191 Dimensjoner 15cm x 21cm x 2,2cm
Vekt 381 gram Leverandør Bertram Trading Ltd