Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-use Phrases for Encouraging a More Pro (BOK)

Lawrence Polsky, Antoine Gerschel

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THE RIGHT PHRASE FOR EVERY SITUATION ...EVERY TIME Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement-and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether it's with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with: A micromanaging supervisor An underperforming employee A peer's disruptive work habits Unreasonable or unethical customer requests Abrupt, rude, and unprofessional coworkers

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2011 Forfatter Antoine Gerschel, Lawrence Polsky
Forlag
MCGRAW-HILL Professional
ISBN 9780071756167
Antall sider 176 Dimensjoner 12,9cm x 20,3cm x 1cm
Vekt 176 gram Leverandør Bertram Trading Ltd
Emner og form Management & management techniques

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