Personalising Public Services: Understanding the Personalisation Narrative (BOK)

Catherine Needham

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Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.


Språk Engelsk Engelsk Utgitt 2011
Forfatter Catherine Needham Forlag
Policy Press
ISBN 9781847427595 Antall sider 216
Dimensjoner 15,6cm x 23,4cm x 1,7cm Vekt 345 gram
Leverandør Bertram Trading Ltd Emner og form Public administration, Social welfare & social services