Phone Genius What it is? How does it work? Why do some people have it and some absolutely don't? You might have thought that, in these days of IM, SMS, email and videoconferencing, phone skills might be a thing of the past - far from it! The ability to communicate clearly and effectively at a distance has never been more crucial. Talking to someone just down the road or half a world away, it's all the same - the wrong inflection, a misplaced pause, a light remark mistimed or misunderstood, can lead to cancelled meetings, lost orders - and worse. The skills Michelle Mills-Porter teaches here are distilled from her own vast experience making calls and securing appointments for clients at the topmost levels and from the much-sought-after courses which she has run over the years, training others to make calls in a way that really works. Michelle explains just why communicating with someone you've never met and cannot see is different from talking face-to-face, how the technology of the telephone changes your voice and what you can about it, and provides practical hints, tips and exercises so that you never need make a cold call again. Every cold call becomes a warm call, every warm call becomes a conversation, every conversation becomes a relationship where each person genuinely wants to help the other succeed.