Principles of Hotel Front Office Operations (BOK)

Sue Baker, Jeremy Huyton

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This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2001 Forfatter Jeremy Huyton, Sue Baker
Forlag
Cengage Learning
ISBN 9781844800902
Antall sider 336 Dimensjoner 18,8cm x 24,4cm x 2,3cm
Vekt 644 gram Leverandør Bertram Trading Ltd
Emner og form Hospitality industry

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