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An investigation into how consumers are being ripped off quite openly and at times with the help of the police and law courts. This book examines shoddy goods and exposes the failings of suppliers - from selling rusty rimmed bottles of Alco-pops to the Saturday night doner kebab. The author provides instructions on how to complain exactly and how to get a response, refund or replacement. The book aims to show the reader how to stand up for their rights and win.