Quality (BOK)

Donna C. Summers

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For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the "why and how" behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2013 Forfatter Donna C. Summers
Forlag
Pearson Higher Education
ISBN 9781292041780
Antall sider 560 Dimensjoner 21,5cm x 27,4cm x 1,9cm
Vekt 1116 gram Leverandør Bertram Trading Ltd
Emner og form Production & quality control management, Quality Assurance (QA) & Total Quality Management (TQM)