S/NVQ Level 2 Customer Service (BOK)

379,00 37900
Sendes vanligvis innen 5-15 dager
Full support for the latest NVQ/SVQ Level 2 Customer Service standards Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units. *Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills. *'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2007 Forlag
Pearson Education Limited
ISBN 9780435465292 Antall sider 384
Dimensjoner 21,9cm x 26,3cm x 2,3cm Vekt 912 gram
Leverandør Bertram Trading Ltd Andre medvirkende Sally Bradley
Emner og form Customer services

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