LTIL Secrets of Service Level Management (BOK)

Ami Nahari

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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2013 Forfatter Ami Nahari
Forlag
THE STATIONERY OFFICE BOOKS
ISBN 9780113313525
Antall sider 305 Dimensjoner 21,8cm x 21,8cm x 1,9cm
Vekt 863 gram Leverandør Bertram Trading Ltd