Service Offerings and Agreements (BOK)

Richard Griffiths

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By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. An intermediate level guide for exam candidates and IT departments, this book provides clarification and expansion of the core ITIL(R) texts. This new edition reflects the current thinking from ITIL and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements. An ITIL licensed product.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2014 Forfatter Richard Griffiths
Forlag
British Computer Society
ISBN 9781780171920
Antall sider 235 Dimensjoner 17,2cm x 24,6cm x 2,4cm
Vekt 467 gram Leverandør Bertram Trading Ltd