Six Sigma for Financial Services: How Leading Companies are Driving Results Using Lean, Six Sigma an (BOK)

Rowland Hayler, Michael Nichols

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Strategies to turn your financial organisation into a lean, mean, results-generating machine Applying Six Sigma to mission-critical financial operations is the latest focus of process improvement. Six Sigma for Financial Services delivers the framework and tools needed to conduct operations at the highest level of performance and precision. Drawing upon their vast experience, Six Sigma experts Rowland Hayler and Michael Nichols deliver a step-by-step approach for improving process maturity and effectiveness-and realising millions of dollars of value for your customers and shareholders. Key features This comprehensive guide features assessments, checklists, and proven advice for integrating process improvement methods into financial operations Hayler and Nichols have applied the methods in this book at large companies, including American Express Includes case studies from global finance leaders, including ABN, Bank of America, HSBC, Deutsche Bank, ISISI Bank in India, and Merrill Lynch

Produktfakta

Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2006 Forfatter Michael Nichols, Rowland Hayler
Forlag
MCGRAW-HILL Professional
ISBN 9780071470377
Antall sider 280 Dimensjoner 15,4cm x 23,1cm x 2,2cm
Vekt 539 gram Leverandør Bertram Trading Ltd
Emner og form Financial services industry, Quality Assurance (QA) & Total Quality Management (TQM)