Successful Business Process Management: What You Need to Kno (BOK)

Paula Berman

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Companies - especially more complex organizations - require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement - and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: overcome resistance and apathy to standard procedures; take a systematic rather than ad hoc approach to process management; design key processes and capture them in documented procedures; revise existing processes when feasible; roll out the changes so people know what to do; and embed them in the organization for reliable outcomes. Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right - neither overly rigid nor under developed - and an outflow of continuous improvements will drive long-term success.

Produktfakta

Språk Engelsk Engelsk Innbinding Innbundet
Utgitt 2014 Forfatter Paula Berman
Forlag
Amacom
ISBN 9780814434017
Antall sider 272 Dimensjoner 15,7cm x 23,7cm x 2,6cm
Vekt 546 gram Leverandør Bertram Trading Ltd