Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!.. (BOK)

Jeff Gee, Val Gee

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Sendes vanligvis innen 5-15 dager
Don't just give them customer service.Give them Super Service! For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers. Now, it has been completely revised and expanded to address today's uniquecustomer-service issues. Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on: Listening to customer needs Understanding today's savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding-which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead-you need to deliver super service.


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2009 Forfatter Jeff Gee, Val Gee
MCGRAW-HILL Professional
ISBN 9780071625791
Antall sider 240 Dimensjoner 18,5cm x 23,5cm x 1,3cm
Vekt 345 gram Leverandør Bertram Trading Ltd
Emner og form Customer services