Big Book of Customer Service Training Games (BOK)

Peggy Carlaw

229,00 22900
Sendes vanligvis innen 7-15 dager
Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2006 Forfatter Peggy Carlaw
MCGRAW-HILL Higher Education
ISBN 9780077114763
Antall sider 209 Dimensjoner 18,5cm x 23,6cm x 1,3cm
Vekt 402 gram

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