The ITIL Process Manual (BOK)

James Persse

599,00 59900
Sendes vanligvis innen 7-15 dager
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and outputs Related processesTools and techniques Key Performance Indicators Critical Success FactorsProcess Improvement roles Benefits of effective Process Implementation challenges and considerationsTypical assets and artefacts of an Improvement program


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2012 Forfatter James Persse
ISBN 9789087536503
Antall sider 355 Leverandør Bertram Trading Ltd
Emner og form Computer certification