The Trade Technician's Soft Skills Manual (BOK)

Steve Coscia

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Learning to express yourself in a positive and professional way can be an art-form. "The Trade Technician's Soft Skills Manual" teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging your students. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. "The Trade Technician's Soft Skills Manual" is written by Steve Cosica, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert.


Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2011 Forfatter Steve Coscia
Cengage Delmar
ISBN 9781111313814
Antall sider 128 Dimensjoner 18,9cm x 24,6cm x 2cm
Vekt 159 gram Leverandør Bertram Trading Ltd
Emner og form Customer services, Heating, lighting, ventilation