Working with Difficult People (BOK)

Raphael Lapin

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This is a practical, pocket-sized guide to working with difficult people which will give you the information and skills to succeed. Find out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and 'In Focus' features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Read it cover-to-cover, or dip in and out of topics for quick reference.

Produktfakta

Språk Engelsk Engelsk Innbinding Heftet
Utgitt 2009 Forfatter Raphael Lapin
Forlag
Dorling Kindersley
ISBN 9781405336864
Antall sider 72 Dimensjoner 12,9cm x 17,7cm x 0,6cm
Vekt 112 gram Leverandør Bertram Trading Ltd
Emner og form Personnel & human resources management